Account & Registration
Getting started at max99 – sign-up, login and account basics
Click the sign-up button and fill in your basic information: username, email, phone number, and password. The registration process takes less than 2 minutes. Make sure you're 21 years or older as required by Philippine gaming regulations.
On the max99 Login page, tap Forgot Password and enter the mobile number or email address linked to your account. You'll receive a one-time reset link or code. If you no longer have access to that number or email, contact live chat with your registered details and a valid government ID – our team will help you recover the account manually.
No. Only one account per person, per household, and per payment method is permitted. Duplicate accounts created to claim the welcome bonus or any other promotion more than once will be suspended and any linked bonuses voided. If you accidentally created a second account, report it to live chat so it can be closed properly.
No app download is required. max99 runs entirely in your mobile or desktop browser with full functionality on any device. Simply visit max99.cam, log in, and start playing. The platform is optimised for Android and iOS browsers and works smoothly on 3G, 4G and 5G connections.
Yes, but for security reasons changes must be requested through live chat or email support – you can't edit these fields yourself once the account is verified. You'll be asked a few identity questions and may need to provide a selfie with your ID. This protects your account if someone else gains access to your phone or inbox.
Contact live chat or email support and request a voluntary account closure. Withdraw any remaining balance first – funds cannot be released from a closed account without a formal reactivation request. If you're closing because gambling no longer feels enjoyable, ask about our self-exclusion and cooling-off options; our team will walk you through them without judgement.
Deposits & Payments
GCash, Maya, bank transfer and crypto options
The minimum deposit is ₱100 for GCash, Maya and GrabPay. Bank transfers require a ₱500 minimum. 7-Eleven CLiQQ accepts deposits from ₱100. There is no maximum deposit limit for VIP players.
Every payment method Filipino players actually use:
- E-wallets: GCash, Maya (PayMaya), GrabPay
- Online banking: BPI, BDO, UnionBank, Metrobank
- Interbank: QR Ph, InstaPay, PESONet
- Over-the-counter: 7-Eleven CLiQQ
- Crypto: USDT TRC20, Coins.ph
- GCash, Maya & GrabPay: instant – funds appear immediately after confirmation
- QR Ph / InstaPay: 5–10 minutes
- Bank transfer (PESONet): 15–30 minutes
- 7-Eleven CLiQQ: 15–30 minutes after payment
- USDT TRC20: 15–30 minutes after blockchain confirmation
- Coins.ph: instant for wallet balance
First, wait 15 minutes – most delays resolve on their own during network congestion. If it still hasn't arrived, open live chat and send:
- The reference number from your GCash / Maya / bank receipt
- The exact amount and time you sent it
- A screenshot of the transaction confirmation
max99 does not charge its own deposit fees. However, your e-wallet provider or bank may apply their own charges depending on your account type – that's outside our control. 7-Eleven CLiQQ charges a small convenience fee of around ₱15–20 per transaction. Crypto deposits carry only the standard blockchain network fee (typically $1–3 USD for USDT TRC20).
Go to the Cashier, select Crypto Deposit and choose USDT TRC20. Copy our wallet address or scan the QR code, then send the funds from your own wallet (Binance, Coins.ph, etc.). Wait for blockchain confirmations – usually 1–3 minutes for TRC20 – and the funds are credited automatically. Make sure you use the correct network; sending USDT on the wrong chain can result in permanent loss.
Withdrawals & Payouts
Same-day processing – how fast you get paid
Most withdrawals are processed within 24 hours for verified accounts. Specifically:
- GCash & Maya: same-day, typically within a few hours
- Bank transfer (BPI, BDO, Metrobank, UnionBank): usually same business day
- Crypto (USDT TRC20): 30–60 minutes after approval
- Cards: 3–5 business days
The usual reasons are:
- Incomplete KYC – verification must be approved before your first cash-out
- Name mismatch – the receiving wallet or bank account must be in your own name
- Active bonus wagering – bonus funds can't be withdrawn until turnover requirements are met
- Unusual activity – flagged for a routine security review
max99 does not charge withdrawal fees. Daily withdrawal limits depend on your account activity and status. Higher-volume players can request higher limits through support. Your provider may apply their own charges; that portion is set by your bank or e-wallet, not by us.
Yes. KYC verification must be completed before your first withdrawal. This is a regulatory requirement, not an optional step. Submit your government ID, proof of address, and a selfie with your ID – approval typically takes 24–48 hours. Completing this early means your first payout isn't held up later.
Bonuses & VIP Program
Welcome bonus, cashback, loyalty tiers and wagering rules
Your welcome bonus is automatically credited when you make your first qualifying deposit. Read the promotion page for the exact minimum deposit, wagering requirement and validity period before claiming. Always check the full Terms & Conditions so you understand what's required to withdraw bonus winnings.
A wagering requirement (also called rollover) is the total amount you must bet before bonus funds and any winnings generated from them can be withdrawn. For example, a ₱1,000 bonus with a 15× requirement means you need ₱15,000 in qualifying bets. Not every game contributes equally – slots usually count 100%, while live casino and table games often contribute a lower percentage. Always check the promotion's full terms before opting in.
Most bonuses restrict the maximum bet size while you're playing with bonus funds – typically capped at ₱250–500 per spin or bet. Betting above this limit can void your bonus and any winnings. Always check your bet size before spinning or placing a bet when you have active bonus funds.
Not all games contribute equally to wagering requirements. Slots usually count 100% toward wagering, while table games like blackjack and roulette often contribute only 10–20%. Some games may be excluded entirely from bonus play. If you want to clear your bonus efficiently, stick to slots and other high-contribution games.
Generally no. Only one active bonus at a time unless a promotion explicitly states otherwise. Stacking bonuses makes wagering requirements nearly impossible to clear and can lead to a voided bonus. If you want to switch promotions, finish or cancel the current one first.
Yes. You can request a bonus cancellation through live chat, but be aware of the consequences: the bonus amount and any winnings generated from it will be removed from your balance. Only your original deposit and winnings from your own funds remain. Cancel a bonus only if you're sure – it cannot be reinstated later.
Games & JILI Slots
Slots, live casino, sports betting and specialty games
max99 offers a complete gaming library:
- JILI Slots: Fortune Gems, Money Coming, Super Ace, Lucky Coming, Boxing King, Mega Ace, Gold Rush, Crazy 777, Hot Chilli
- Live Dealer Casino: baccarat, blackjack, roulette and live game shows
- Sports Betting: PBA, NBA, boxing, UFC, football and e-sports markets
- Bingo: classic and speed bingo rooms
- Specialty Titles: Captain's Bounty, Big Hammer and other Asian-themed games
JILI Gaming is the #1 slot provider in the PAGCOR ecosystem, loved by Filipino players for high RTP rates (typically 96%+), frequent small wins, engaging bonus rounds, and colourful Asian-themed visuals. Popular titles include Fortune Gems, Money Coming, Super Ace and Hot Chilli – all available in the max99 JILI lobby.
All games at max99 use certified Random Number Generators (RNG) that are regularly audited by independent testing agencies. Return to Player (RTP) percentages are published for every slot. Live dealer games use real cards and physical equipment you can see on camera. You can verify published RTP figures for any JILI slot directly in the game's information panel.
Bets placed before the disconnection are still valid and settle normally – the game round continues on the server side. Bets that weren't fully confirmed at the moment of disconnection are voided automatically. Reconnect and check your bet history; if anything looks wrong, live chat can pull the round logs and review it with you.
Sports markets settle based on the official result published by the relevant league or governing body. This includes cases where a match is abandoned, postponed, or decided by a technical ruling – the standard market rules for that sport apply. If you're unsure how a specific market settles, ask live chat before placing the bet and they'll confirm the rule.
Limits vary by game and provider. JILI slots typically start from just a few pesos per spin. Live casino tables have their own published minimums and maximums displayed on the table itself. Sports betting minimums are shown on the bet slip before you confirm. Higher-volume players can request customised higher limits through support.
KYC & Account Security
Verifying your identity and keeping your account safe
KYC (Know Your Customer) is a standard security procedure required by gaming regulations and financial institutions worldwide. It confirms you are of legal gambling age (21+ in the Philippines), prevents fraudulent account creation and bonus abuse, protects your account from unauthorised access, and enables compliance with anti-money laundering (AML) regulations. Verification also ensures faster withdrawals and unlocks higher deposit and cashout limits.
Three items:
- Valid Philippine Government-Issued ID – UMID Card, Driver's License, Philippine Passport, PhilSys ID, Voter's ID, or SSS/GSIS ID. Your ID must be current, unexpired, and clearly show your full name, photo, date of birth, and ID number.
- Proof of Address – Recent utility bill (electricity, water, internet, cable TV) dated within the last 3 months, bank statement, or government correspondence showing your full name and current residential address in the Philippines.
- Selfie with ID – A clear photo of you holding your chosen ID document next to your face, in good lighting.
Typically 24 to 48 hours after you submit complete documents. You'll be notified by email once reviewed. Submissions with blurry photos, cropped ID corners, or expired documents get sent back – so double-check image quality before uploading to avoid a delay. First-time withdrawals require this step, so completing it early saves you time later.
Yes, with a few sensible habits:
- Only upload on HTTPS pages. Check the browser shows
https://and a padlock icon. max99 uses 256-bit SSL across all pages. - You may cover part of your ID number. The team needs to confirm your name, photo and date of birth – you can fold or mask other sensitive numbers.
- Never share documents via unsecured chat. Use only the official in-app upload portal, not email, SMS or social messaging apps.
A few habits go a long way:
- Use a unique password you don't reuse on other sites
- Never share your login details, verification code, or OTP – max99 staff will never ask for these
- Log out on shared devices, and avoid public Wi-Fi when depositing
- Review your transaction history regularly for anything you don't recognise
All personal information you provide is encrypted with 256-bit SSL, stored securely, and never shared with third parties without your explicit consent. We collect only the minimum data necessary to operate your account and comply with Philippine anti-money laundering regulations. You have the right to access, modify, or delete your personal data at any time. Your gaming activity remains confidential – we will never contact your friends or family, and your transactions are discreet.
Responsible Gaming
Age rules, limits, and where to get help
You must be 21 years or older to register and play at max99, in line with Philippine gaming regulations. We verify the age of all players during registration and KYC verification. Underage gambling is illegal and strictly prohibited – anyone found to be under 21 will have their account closed.
Yes. You can set daily, weekly or monthly deposit limits directly in your account settings. Once set, limit decreases take effect immediately; limit increases typically have a cooling-off period before they apply. We recommend setting a limit that matches your entertainment budget, not your income.
Self-exclusion is a voluntary block that prevents you from logging in and gambling for a period you choose – 1 month, 3 months, 6 months, or permanently. Contact live chat or email support and request it; no lengthy explanation needed. During the exclusion period your account is locked to play, and any remaining balance can be withdrawn according to the applicable process.
A reality check is a pop-up reminder you can set to appear at intervals you choose. It shows how long you've been playing and your win/loss total for the session. It's a simple, effective way to stay aware of your time and spending – and to step away when you planned to.
You're not alone, and asking is the right first step. Contact the max99 support team through live chat – we can set deposit limits, apply a cooling-off period, or arrange self-exclusion. Beyond max99, professional counselling services in the Philippines can provide independent support, and our team can connect you with local resources. Gambling should be entertainment, never a source of income. Never chase losses. More information is on our Responsible Gaming page.
Still Need Help?
Didn't find your answer above? Our Filipino support team is available around the clock – not just during Manila business hours. Ask in English or Tagalog; either way, you'll be talking to a real person, not a bot.
Live Chat Support
Click the chat icon in the bottom-right corner of any page to connect with a support agent instantly. Available in English and Tagalog.
Average response time: under 60 seconds
Hours: 24 hours a day, 7 days a week
Email Support
For detailed inquiries, document submission, or account issues, send us an email. Include your username and as much detail as possible to help us assist you faster.
Email:
Response time: within 4–6 hours
21+ Only – Gamble Responsibly
max99 is strictly for players aged 21 and above. Gambling can be addictive and involves financial risk. Play with money you can afford to lose, set limits, and take breaks. If you or someone you know needs help, contact our support team or a professional service. Visit our Responsible Gaming page for detailed tools and support resources.